For decades, marketing and marketing research have been based on a concept of consumer
behaviour that is deeply embedded in a linear notion of marketing activities. With increasing
regularity, key organising frameworks for marketing and marketing activities are being
challenged by academics and practitioners alike. In turn, this has led to the search for new
approaches and tools that will help marketers understand the interaction among attitudes,
emotions and product/brand choice. More recently, the approach developed by Harvard
Professor, Gerald Zaltman, referred to as the Zaltman Metaphor Elicitation Technique
(ZMET) has gained considerable interest. This paper seeks to demonstrate the effectiveness of
this alternative qualitative method, using a non-conventional approach, thus providing a
useful contribution to the qualitative research area.