In the past our processes were not consistent, which sometimes led us
to make decisions in the wrong order. Our intention was to audit, then
remediate, then source. However, at worst, we sourced, then audited,
then remediated. To remedy this, during FY10 and FY11 we developed
the “lean, green, equitable and empowered” strategic framework
needed to drive consistent consideration of – and expectation for –
total performance in sourcing decision making. Now, we are assessing
minimum standards up front and rooting out issues at the start of the
sourcing process, in line with our Code of Conduct. These decisions are
not made separately from our other business decisions; they’re now
made as part of the business process. (We share more detail about
the processes and performance in these areas in our online reporting, at