1. HN, i.e., counselor’s cognitive schemas and worldview
2. HN, i.e., counselor’s cognitive schemas and worldview
3. Look, listen, gently probe, and learn by invoking the Three-factor
Model, i.e., use predetermined questions/ conceptual prompts in all three areas to get to know the consumer, and then willingly modify own (HN), i.e., cognitive schemas and worldview as needed
4. Knowledge of self, consumer (from Three-factor Model), and objectivity
5. Concern for what is best for consumer and code of ethics