3. The findings suggest that hotel managers are in this study failing to attract the right
calibre of staff. This result is surprising given the fact that there are so many
hospitality graduates in the UK.
By managers’ admissions, remuneration remains very low. The results in this study
imply that managers have to address the wage issues if they are to attract
experienced and committed staff.
4. The findings on the reward scheme implementation suggest a disturbing trend
whereby corporate leaders seem to be promoting unfair practices by rewarding profit
achievements more handsomely than non-financial achievements such as service
quality. Furthermore the reward scheme does not permeate the entire organisation
as only managers are rewarded.