Within a few days, the new TLS system started to provide eye-popping results. For example that Toyota, the system helps managers discover that Toyota was getting billed twice for a specific rail shipment (an $800,000 error). Overall, Toyota USA managed to increase the volume of cars it handled by 40 percent between 2001 and 2005, while increasing head count by just 3 percent. In addition, in-transit time was reduced by more that 5 percent. Word of the success of TLS’s new BI quickly spread throughout Toyota USA and then all over the company, and many others areas of the company started to adopt BI. For example, the former manager of TLS, who now runs the Toyota Customer Service Division, uses dashboards in his office, as do chief financial officers (CFOs) and other top executives throughout Toyota (e.g., to better manage expenses, purchasing, and so on).