IT is too slow in responding to requests for support.
Since the early 1980s, when the then-new personal computer and local-area
network permitted business organizations to take direct responsibility for
part of their information management and application capabilities, many
companies have experienced an era of mistrust and lack of communications
between IT and business. This level of mistrust has continued to grow with
the proliferation of business productivity tools such as Microsoft Excel —
enabling users to formulate their own solutions without IT. And the war
06_407479-ch02.indd 31 1/26/09 7:24:04 PM32 Part I: The Data Warehouse: Home for Your Data Assets