Dear Arthur Grundy
Thank the person for bringing the matter to you attention.
We always try to make all our customers feel welcome and to provide a quality service at all times.
We have a meeting with the people involved.We would apologise you for your inconvenience because flight was delayed,staff were unhelpful and the service was poor. We also take note of the fact that we need to improve our staff and our service. Which we don't want it to happen. We have to admit to a mistake this time.
We give special promotion for you it is Hanny moon program for you agian.
Once again, We apologise for any inconvenience and hope you will happy more this trip.
Best regards
Sujiporn Chawanatnusorn
Magager