Please note that very often HSM has to grant three years warranty to their customers, like for Bitwise case.
When this is part of the deal, we negotiate well in advance with Tony a transfer price that includes parts UNDER WARRANTY for three years, while they provide service labour for the same period.
Jari told me that for some internal reason at F-P, they have to enter in the system this “prolonged warranty” as EXTENDED CARE CONTRACT, which probably generates automatically delivery conditions and other terms at Logistic Center.
Please take duly note that this is a prolongation of the WARRANTY not a real extended care contract, therefore the parts during the second and third year shall be sent exactly at the same condition as during the first one.
We shall establish this once and forever, otherwise for every next warranty claim all of us will be involved again in the same loop; please give suggestions how to proceed.