2. Fit into your customer's routine. How much effort is required for customers to make the transition from a current product to yours? If the cost is more than its relative advantage, most people won't try the new product. Febreze seems like one of those success stories -- and it is -- but even P&G can make mistakes with their branding, as was the case with Febreze Scentstories. In 2004, the company launched a $5.99 scent "player" that was reminiscent of a CD player with five scent discs that changed every half hour. Consumers were confused. They couldn't tell if the product played music, freshened air or did both. Not knowing how or why they would use it, they didn't.