Opening of Heathrow Terminal 5 labeled a fiasco after 28,000 bags get lost and hundreds of flights are cancelled. Problems resulted in British Airways having to cease accepting passengers with bags to check-in while a backlog of thousands of passengers built up in the terminal. Problems persisted for more than a week drawing attention of the media from around the world. Top British Airways executives forced to resign following the debacle and CEO Willie Walsh
summed up events with the phrase “not our finest hour” Lack of staff training, poor staff morale resulting in failure to secure enough staff to effectively manage problems as they arose, programming errors in the baggage system, failure to test the system with realistic loads.
Rollout of the Care Records Service component of the UK’s National Program for IT grinds to a halt after pilot sites report significant problems. Already 4 years behind schedule, the initial pilot releases in London England were branded a shambles as failure to address culture change
issues interacted with ‘technical faults’ to produce weeks of chaos at hospitals. After several months of working on the problems, the roll out is placed on hold as further hospitals wait for the problems to be resolved before allowing the roll out to proceed Original scope and cost of project was radically underestimated. Original budget was $4.6B, it has subsequently grown to $24B, with some observers estimating it could grow to as much as $40B. Rollout at first pilot site had been hampered by insufficient training for the user community and issues relating to culture change.
Opening of Heathrow Terminal 5 labeled a fiasco after 28,000 bags get lost and hundreds of flights are cancelled. Problems resulted in British Airways having to cease accepting passengers with bags to check-in while a backlog of thousands of passengers built up in the terminal. Problems persisted for more than a week drawing attention of the media from around the world. Top British Airways executives forced to resign following the debacle and CEO Willie Walshsummed up events with the phrase “not our finest hour” Lack of staff training, poor staff morale resulting in failure to secure enough staff to effectively manage problems as they arose, programming errors in the baggage system, failure to test the system with realistic loads.Rollout of the Care Records Service component of the UK’s National Program for IT grinds to a halt after pilot sites report significant problems. Already 4 years behind schedule, the initial pilot releases in London England were branded a shambles as failure to address culture changeissues interacted with ‘technical faults’ to produce weeks of chaos at hospitals. After several months of working on the problems, the roll out is placed on hold as further hospitals wait for the problems to be resolved before allowing the roll out to proceed Original scope and cost of project was radically underestimated. Original budget was $4.6B, it has subsequently grown to $24B, with some observers estimating it could grow to as much as $40B. Rollout at first pilot site had been hampered by insufficient training for the user community and issues relating to culture change.
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