It has come to our attention that there are emails and phone calls that claim to be from Singapore Airlines, which inform recipients that they have been selected for a draw or have won air tickets, and then proceed to request their personal data. To appear more authentic, such callers are also able to modify their caller ID to imitate our official telephone numbers.
Singapore Airlines advises recipients to exercise discretion when revealing personal data from unverified sources. Recipients should verify such emails and phone calls if they have any doubts, as well as lodge a police report.Should recipients wish to verify such calls or emails, please send us the details via this link https://www.singaporeair.com/customerServiceFeedBack and we will get back to you as soon as possible.
Singapore Airlines also wishes to advise customers to be cautious of phishing websites that appear similar to the official Singapore Airlines website. Please do not enter your KrisFlyer login details or other personal information on any website other than www.singaporeair.com or beta.singaporeair.com.
If you have previously accessed a website other than the official Singapore Airlines website and entered your KrisFlyer login details, please change your KrisFlyer PIN immediately.
To report a fake Singapore Airlines website, please send us details via this link: https://www.singaporeair.com/customerServiceFeedBack.form. For queries relating to your KrisFlyer account, please contact KrisFlyer Membership Services at https://beta.singaporeair.com/krisFeedBack.form.