Key issues in implementing business partnering
Addressing the business partner issues
Involvement
Ensure that there is a clear rationale for the proposed changes and that this is a joint decision between the
business and HR, not one that HR tries to foist on the business. The best approach is to view it from the
line’s perspective first.
Involve senior managers in the process to secure buy in. This means really listening to their needs and
concerns. All senior managers ought to be role modeling and championing the move, not just the HR
director.
Provide clarity and training for line managers on business partnering to manage their expectations.
Allow sufficient time to ensure that there is a common understanding of what the role is and what it is not,
what it means and what adjustments are needed both within HR and across the wider business. As line
managers will be most affected by the changes it is important that they are consulted and adequately
prepared for the changes.
Make sure that business partners are involved in the business planning process at the outset and that they
are well prepared for planning meetings.
Business Partners Shared Services Centres of Expertise
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