of people, it can be virtually impossible to the damage from spreading. Indeed, the space shut the disaster threatened the very existence of the space program. An organization sbould bave tested sbort-term and long-term recovery mechanisms in p Again let me stress tested and in place in the heat of a crisis, it is very difficult to invent these things on the spot. If you are not anticiparory, then you are forced into patching things up after the fact. The last phase is continued learning and reas- sessment to improve what you've done in the past. By the way, no one in the field of crisis manage- ment ever said that all crises can be averted. In deed, complete or perfect prevention is not the point. Crisis management is analogous to protect covered ing your house from a bu Even though we now's keep all burglars out, we can and should make that a successful burglary as difficult as possible