Desk clerk : Can I help you?
Isabel: yes, please. I have a reservation My name's Isabel Hernandez.
Desk clerk: Are you here for the festival?
Isabel: No, I'm here on vacation.
Desk clerk: How do you spell you last name?
Isabel: H-E-R-N-A-N-D-E-Z.
Desk clerk: Yes, Ms. Hernandez. How long are you staying with us?
Isabel: Four days.
Desk clerk: please fill in this form. May I have your credit card please?
Isabel: Here you are.
Desk clerk: Thank you. Room seven-oh-five Here's your key crad. Have a nice stay.
Isabel: Thank you. Oh, excuse me. Where can I find out about city tours?
Desk clerk: With the concierge. She's at the desk to the right.