Thank you very much for supporting School Idol Festival.
Regarding your inquiry, we will be able to assist you in transferring your data, but to prevent unauthorized access and fraud, we would ask for any relevant information that only you, the player, would know and then, use that information to confirm your identity.
Please provide all of the following information to the best of your ability in order for us to confirm your identity:
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◆ Reason as to why your account was lost:
◆ User ID: (e.g. 123456789)
◆ User Name: meguno
◆ Device Name: Asus Zenfone 2 ZE550ML
◆ Rank:
◆ Last Log-in Date and Time: 2015-12-05
Note:
- We do not accept vague dates such as "Around July, 2015"
- Please follow the format date of YYYY-MM-DD (ex. "2015-06-25")
- You do not need to include the exact time as we will only be needing the date of your last login.
◆ Number of Love Gems:
Note:
- We do not accept vague details such as "about 5" or "more than 5"
- If you are unsure of the exact amount, please put "0"
◆ Latest purchase receipt: (Screenshot of the purchase receipt that Google Play/iTunes sent to your email)
◆ The name and rarity of the unit consisting of more than 4 members: Name/Rarity/Attribute/Idolized/Level
(#EX:: Honoka Kosaka/SR/Smile/Not Idolized/80)
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Furthermore, the game data may be erased if you send your device to be repaired or if you set it to factory settings. Thus, we suggest for you to issue a "Transfer Code". For more information regarding data deletion, please confirm from within the game information as it contains cautionary points.
Please feel free to contact us should there be anything that needs to be clarified.
We hope to hear from you soon.
We hope that you will continue to enjoy School Idol Festival.
*Unauthorized copying of this email is forbidden.