that included aggressive targets in customer growth, revenue
increases, and cost reduction, which would require a new level
of teamwork. While there were pockets of cross-unit collaboration
within the company, it was far more common for each
unit to focus on its own goals, making it difficult to spare
resources to support another unit’s goals. In many cases there
was little incentive to do so anyway: Unit A’s goals might require
the involvement of Unit B to succeed, but Unit B’s goals
might not include supporting Unit A’s effort