Dear ……Kat………….
Thank for you email of 12 September. I am afraid you have Mistaken me for my cousin, who attended Manchester Business School.
I am very pleased to learn that the TV set is still under guarantee. Unfortunately, I no longer have the original packaging, so I think it would be preferable if I deliver the TV directly to your repair centre after work. Could you possibly let me know the opening hours?
Cheers,
Goh