A study was conducted to determine if the cultural competence of Nurse Practitioners was related to client satisfaction of Latinas (mainly Mexicans, 85.8%). The Nurse Practitioners (NPs) were female and Caucasians who had cultural competence training (93.3%) and had at least a master's degree (73.4%).
Findings show that the clients were highly unacculturated. Client satisfaction was positively associated with time clients spent with the NP. and with the NP's cultural skill, cultural competence, cultural encounter, cultural desire, cultural knowledge, American orientation, and ethnicity. These findings suggest that the more satisfied clients are more likely to have spent more time with the NP; to be more acculturated; to have NPs with greater cultural competence, cultural knowledge, cultural skill, cultural encounter, and cultural desire; and to be of Latina descent. An important indicator for client satisfaction was decreased waiting time to be seen by the NP.