1. On-site service,all SLA commitments above are applicable to Customer's site
located in BMA area( Bangkok,Nonthaburi,Samutprakarn and Pathumthani)
2. For Customer's site outside BMA,Service Contractor will apply the fastest
transportation to reach to Customer's site bit not exceed 12 Hrs
3. Service Contractor first attempts to remotely troubleshoot,remedy,and resolved the
problem to any onsite assistance
4. For technical issues that cannot bequickly resolved remotely .service contractor
Shell begin the onsite repair troubleshoot,remedy and resoive to return system to
operation condition
5.SLA Shall not be conformed software Problem and Subject to Equipment
manufacturer's service availability.Additional Charge shall be applied