The case study illustrates the format and general content of an award application. However,
since the case study serves primarily as a tool for training examiners to evaluate organizations against the 2011–2012 Health Care Criteria for Performance Excellence, the application does not address all Criteria requirements or demonstrate role-model responses in all Criteria areas. Please refer to the Tillingate Living Feedback Report to learn how the organization scored and to see its strengths and opportunities for improvement.