People and culture
There is ongoing debate on what is the most important enabler
for knowledge management. A number of management analysts contend
that technology is the most important. Others consider people to be the
most important in knowledge management and argue that knowledge
management initiatives that focus mainly on technology can and do often fail.
Both are, of course, important to the success of any knowledge management
system. But the success of a knowledge management system depends on
many factors, and among the most important is the efficient management of
people and culture within the organization.