Competencies / Skills:
• Sound business acumen in leading a large pool of staff
• Customer focused and strong leadership, excellent human engineering skills
• Thorough productivity and quality management knowledge
• Good team building and interpersonal skills and able to communicate effectively with people at all level
• Excellent analytical and problem solving skills
• Hands on experience in using some effective call center models to make sure the operations are structurally and scientifically run
• Hands on experience in call center business