Q68. According to the ISO 9000 family, quality is defined as the “degree to which a set of
inherent characteristics fulfills requirements.” When products are evaluated on the
basis of this definition, which of the following is most appropriate as a product with
good quality?
a) A product having no customer complaints and a high level of customer satisfaction
b) A product that a company produces in-house without outsourcing
c) A product designed and manufactured using CAD and CAM
d) A product utilizing materials and components of high quality