(3) responsiveness – a public servant’s willingness to assist customers and provide
prompt service while being aware of the need for flexibility in customising
services to the needs of individual customers;
(4) competence – possession of the required skills and knowledge to perform
services in the public sector;
(5) courtesy – politeness, respect, consideration, and friendliness of a public
servant;
(6) credibility – trustworthiness, believability, and honesty of a public servant