Exploring data
This step focuses on the collection of facts, opinions, satisfaction, confirmation, conflicts, and
consideration of overall contexts. The questions are to be posted to get the clarity of issue
contexts. Information, understandings, and feelings are also collected in this step to better
understand the issues. In other words, those who want to solve the problems have to search for
information and classify it (convergence) so as to obtain the information most effective to the
problem solving. Each member of the team, in this step, is collecting data relevant to the issues
posted on the web board and online chat of U-LMS system. This is to finalize the most important
information that can define the said issues.