LIBRARIESOF M.I. TYPM iwk:PROVIDING an increasing number of resources that
users can access from remote sites. Academic libraries, in particular, are
becoming partners in their parent institutions' distance learning programs.
As a result, library staff now work with remote users (both students and
faculty) with their own unique characteristics, needs, and expectations.
To promote user satisfaction, library staff need to better understand users
and their needs as well as cnable users to meet those needs. This article
provides a particular focus on remote nsers in an academic environment.