In response to your query, kindly provide us the correct and exact PlayID where you made your penalty payment and also where your Charater IGN : SeRaFim is linked.
Please be informed that the game cash will remain in your Sudden Attack account and you will be able to use the above @Cash for your normal ingame cash shop purchases after your account has been released.
Once we receive this information, we will forward your case to the relevant department for checking and confirmation.