Review what time technicians are allocated for travelling, this varies across our markets from none at all, so they get paid from the moment they get in their vehicle, to driving to and from their first and last in their own time.
Strategy to arrive at a common standard where the best model is travel to and from first and last customer is in the technicians own time.
Many markets do not record travel distances in iCABS, this should be implemented / mandated, otherwise technicians cannot be judged if they are operating productively.