Is there a process in place to notify all customers of any changes in type, processing, testing or supply of a currently shipped product.
Does this process include the following items related to the change:
Notification/communication of the change to the customer well in advance of the change taking place (minimum 90 days)?
Generation of data to support and validate that the change has not effected product performance or characteristics?
Customer approval of changes in test method or changes in the manufacturing process which might have any effect on the performance or characteristics of the product?
Updating technical data sheets, specification sheets, certificates of compliance/certification, safety data sheets or any other customer communicated paperwork?
Documentation that includes the date at which the change was made effective?
If the change relates to the discontinuation of the product, does the process include:
Notification/communication of the discontinuation to the customer well in advance of the change taking place (minimum 12 months)?
Making sure the last 12 months supply of the product is consistent with prior supply so shortages are not experienced?
Notification/communication to the customer of the last available ship dates, quantities and pricing for the product.
Upon notification/communication, the suppliers technical staff working with the customer to propose/recommend an alternative product? This may include technical support and supply of samples for verification and validation.
Is there a process in place to notify all customers of any changes in type, processing, testing or supply of a currently shipped product. Does this process include the following items related to the change: Notification/communication of the change to the customer well in advance of the change taking place (minimum 90 days)? Generation of data to support and validate that the change has not effected product performance or characteristics? Customer approval of changes in test method or changes in the manufacturing process which might have any effect on the performance or characteristics of the product? Updating technical data sheets, specification sheets, certificates of compliance/certification, safety data sheets or any other customer communicated paperwork? Documentation that includes the date at which the change was made effective? If the change relates to the discontinuation of the product, does the process include: Notification/communication of the discontinuation to the customer well in advance of the change taking place (minimum 12 months)? Making sure the last 12 months supply of the product is consistent with prior supply so shortages are not experienced? Notification/communication to the customer of the last available ship dates, quantities and pricing for the product. Upon notification/communication, the suppliers technical staff working with the customer to propose/recommend an alternative product? This may include technical support and supply of samples for verification and validation.
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