and RMSEA = 0.0
49
DISCUSSION AND CONCLUSION
It can be concluded that three out of five dimensions of perceived value have an effect on satisfaction and
trust. Behavioral price has no effect at all on satisfaction and tr
ust; while monetary price has effect solely on
satisfaction.
Considering the relative importance of each dimensions of perceived value,
the quality dimension
becomes the most important, followed by reputation, emotional value, and monetary price respective
ly. The result is
consistent with empirical studies (Sanchez
-
Garcia
et al
.,
2007) and makes intuitive sense. Since quality is what we
want from the product/ service, the core service itself. The quality is consistent with functional value (Moliner
et al
.,
2007). The reputation is consistent with social value, the way the service is perceived
as having status or not.
Emotional value is undeniable attribute since all spa customer
s
not only seek treatment but also seek sense of
happiness