Later, an American industrialist, Phillip B. Crosby[1,2] highlighted the importance of the human resource, within a business organization, as a prime contributor to effective quality standards, by its active involvement in the process of continuous improvement.
In the late 1970s the influx of quality products, at competitive prices, from Japan, caused many Western companies to recognize that, to combat this incursion, they must review both their attitudes to, and their methods of, production.