Firstly, we had hoped for a complete break from our busy work lives, and indeed your advertisement promised peace and quiet' and the chance to relax. However, we were surprised to find that there was a lot of noisy building work. I understand that repairs are sometimes needed, but is it really necessary to start at seven o'clock in the morning?
Secondly, we had hoped to make use of the luxurious pool. To our astonishment, we found that this was closed for the entire period of our stay
I hope you do not mind me writing to you about these things, but I would be grateful if you could give me some explanation. As I said at the start, it is a pity when your service is so excellent in other areas I look forward to hearing from you. Yours faithfully Dear Sir Mr.