Delivering the divisional best practice “Service Management+” (OTJ)
Delivering the divisional best practice “Service Supervisor Programme” (Soft Skills)
- Started with Time Management delivered in Oct14
Delivering iCABS training in weekly modules
Delivering role training – what you should be reviewing – Weekly SPP data training
Introduced a cascade-style 1-2-1 Review Process to drive same activities throughout all levels of the Branches