Thank you for contacting us. A Support Specialist will be working to get back to you as soon as possible as, the bulk of the requests that we receive require investigations and research to resolve, it can sometimes take us up to 72 hours to respond, though we make every effort to get back to you as quickly as possible and most queries are answered within 48 hours.
Though we will do our best to respond to you as quickly as possible, sometimes the best way to get immediate answers is to search our knowledgebase at https://www.gumisupport.com/hc/en-us where you can find answers to frequently asked questions.