Dear Herr Schubert, I am sorry that we were not able to clear your November statement for $5,850 and December invoice, No. 7713 for $1,289. We had intended to pay the statement as usual, but a large cash shipment to one of our customers in Australia was part of the cargo destroyed in the fire on the Tippa when she docked in Bombay in late November. Our insurance company have promised us compensation within the next few weeks. Once we have received this, the account will be paid in full. We feel confident that you will appreciate the situation and hope you can bear with us until the matter is settled. Your sincerely, D. Van Basten D. Van Basten (Ms) Director Ask for apology Give a precise date of payment Explain the reason Closing