Summarizing, the general message to emerge from needs-based research is that employees’ motivation will be greater to the extent that they are allowed to self-actualize, grow and progress as individuals. This conclusion is one that has been reached with a fair degree of consensus and is argued that has great relevance in the hospitality industry. It is argued therefore, that in hospitality organizations, one way to develop high performance is to understand, take care of and meet employees’ individual needs, such as financial incentives, recognition and skill development (Riley, 1996).