2.4 Reporting Key Performance Indicators
A healthy maintenance management system should always be monitored with appropriate reporting system. Key performance
indicators (KPIs) form the basis of the monitoring process for performance-based maintenance. Use of various KPIs will be
dependant on the capability of the information system to provide accurate data for calculation purposes. Most CMMSs are
capable of capturing most of the information necessary for these KPIs. Others should be developed in collaboration with
production departments and require more involvement from the management to become alive (3). The remaining sections of
this paper provide a wide variety of reports which can be set up for monitoring the performance of a maintenance management
system.