The independent variable
The only independent variable in this survey is the CSR score for Lebanese banks. This variable is at the heart of the ques-tionnaire intended for bank officers. In order to investigate therelationship between CSR activities and other variables suchas client retention, we inevitably needed to evaluate the banks’involvement in CSR activities. Therefore, we created the inde-pendent variable which is the CSR score. The score is the sumof 3 sub-scores; the first one is for the bank’s experience in CSRactivity, the second for the bank’s CSR policy, and the thirdfor the bank’s CSR measures. The sum of these sub-scores,forming the CSR score will be used later on for hypothesestesting