• Deliver excellent customer service, at all times.
• Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas.
• Service all bedrooms and corridors, in line with company policy.
• Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades.
• Store all soiled and clean laundry in line with company policy and complete the required documentation.
• Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety.
• Report any security issues to line manager.