Management has received positive feedback about the new system capabilities for automated scheduling, timesheet preparation, as well as its improved usability compared to the previous system. Managers can more accurately gauge their workload in their divisions. Dispatchers can see their workloads more accurately and determine the appropriate resources. The company has already used the new system to complete 400,000 work orders and pay 900,000 timesheet records. However, management would like to see more manpower study reports before it can determine the extent of the new system’s operational efficiencies and benefits.
One key benefit that is already apparent, however, is the company’s ability to keep a lid on the costs of maintaining and updating the system because it is doing most of that work with in-house staff rather than turning to external vendors, as it had in the past.