First of all, Thank you for everything.
We would like answer your question as the red alphabet. Please see below. We hope you are understanding.
We ask complain your agency, We mean “Novo”
They was not supported us anything, and them officer had spoken bad. So lucky, We would be contact to customs officer ourselves.
Now, We already received them.
We need request agency is “Hankyu Hanshin Express”. We have credit term on there. You can contact Thai Staff Ms.Benjamas at telephone No. 66-2126-8500 Ext-153
They can support you everything.