Dear Patsorn,
Thank you very much for the claim.
Here we would like to highlight some points upon this claim.
- No machine serial plate photo
- No machine operating hour photo
- Repaired job has been finished on 10-11-2015 and submitted the claim after 3 months later
The machine serial number, operating hour, commissioning date, repair date, etc.. they are very important for a warranty claim. We must provide all required data with photo records to factory.
A warranty claim should be submitted within two to three weeks after completion of repair or replacement job.
Because of this facts, we are not able to accept this claim.
Please kindly provide the required photos as soon as possible.
Without necessary photos, we are not able to proceed to submit the factory.
And we are not able to support you because the claim submission is too long after complete of job.
We are sorry to say that all the decision is depends on the factory.