1.1 Clarifies the current situation——Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding.
"1.2 Explains and demonstrates——Provides instruction, positive models, and opportunities for observation in order to help others develop skills; encourages questions to ensure understanding.
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"1.3 Provides feedback and reinforcement——Gives timely, appropriate feedback on performance; reinforces efforts and progress.
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1.4 Uses Key Principles——Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).