atmosphere, location and convenience (see e.g. Auty, 1992; Gregoire et al., 1995).
Kim (1996) uses multidimensional scaling of these attributes to position food and
beverage offerings in Korean hotels. Some authors disagree about the relative
importance of attributes, especially the food and drink. Pettijohn et al. (1997) found
that quality, cleanliness and value to be the three most important attributes in fast
food restaurants, while atmosphere and menu variety were relatively unimportant.
Clark and Wood (1998) comment that the available evidence suggests food quality
and value to be the most significant restaurant attributes, and question the
assumption of classic texts such as that of Campbell-Smith (1967) that the total
package of attributes making up the ‘‘meal experience’’ determines consumer
behaviour. Clark and Wood (1998) report that the order of attribute importance is
somewhat different in different styles of restaurant, and Auty (1992) notes that the
relative importance of attributes changes with the type of dining occasion.
atmosphere, location and convenience (see e.g. Auty, 1992; Gregoire et al., 1995).Kim (1996) uses multidimensional scaling of these attributes to position food andbeverage offerings in Korean hotels. Some authors disagree about the relativeimportance of attributes, especially the food and drink. Pettijohn et al. (1997) foundthat quality, cleanliness and value to be the three most important attributes in fastfood restaurants, while atmosphere and menu variety were relatively unimportant.Clark and Wood (1998) comment that the available evidence suggests food qualityand value to be the most significant restaurant attributes, and question theassumption of classic texts such as that of Campbell-Smith (1967) that the totalpackage of attributes making up the ‘‘meal experience’’ determines consumerbehaviour. Clark and Wood (1998) report that the order of attribute importance issomewhat different in different styles of restaurant, and Auty (1992) notes that therelative importance of attributes changes with the type of dining occasion.
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