Dear Pimpattra Siritanawat
I would like to take this opportunity to thank you for your continued usage and support of TRITON products.
In our endeavor to continuously improve our services, we conduct customer satisfaction surveys on a regular basis.
The survey we conduct is based on the principle of Net Promoter Score (NPS). NPS is a loyalty metric that tracks how customers represent a company to their friends, colleagues, etc. It is based on the fundamental perspective that every company's customers can be divided into three categories, by asking the question - "How likely are you to recommend (our company) to a colleague or friend? ", which needs to be rated on a scale of 0-10; the respondents are then classified as follows:
• Promoters: score 9-10 loyal enthusiasts (keep buying, refer to others)
• Passives: score 7-8 satisfied but unenthusiastic customers
• Detractors: score 0-6 unhappy customers (may not renew subscription or deter others from buying)
I would be grateful if you could take out time to respond to the survey. It has only 5 questions and should take you less than 2 minutes to complete.
CLICK HERE TO TAKE THE SURVEY
Thank you in advance! Your feedback is greatly appreciated by all of us at Knowcross.