Clive Zietman loves complaining – but not shouting in hotel lobbies, or angrily telling a shop assistant to call the manager,
or making a waitress cry. He loves complaining properly and in writing. Over the last 20 years he has written over
5,000 letters of complaint. His successes include refunded holidays, countless free meals, and complimentary theatre tickets.
So how has he achieved this? ‘Screaming and shouting is a complete waste of time and is usually directed
at a person who is not in a position to do anything,’ he says. ‘I like to write a polite letter to the company. People won’t want to help you if you are aggressive, they respond much better to good manners.’