Supervisory level
• Management Skills (especially financial, procurement asset management )
• Monitoring and analysis skills
• Skills to assist and show leadership in staff training
• Conflict management and cross-culture communication
Staff level
• Skill for managing visitors, customer care and hospitality (e.g. lode management, food and beverage preparation, housekeeping, menu planning etc.)
• Guide and interpretation training with a focus on consistent content and delivery
• Good work ethics
Skills that cut across all levels
• Environmental and cultural management skills
• Basic cross-lingual capability
• Ensuring local control of CBT decision-making processes
• Leaderships skills