Dear {{ticket.requester.first_name}},
We tried to contact you regarding your order # [INSERT ORDER NUMBER].
Unfortunately your order at [BRAND/STORE NAME] cannot be fulfilled today, as many of your selected items are out of stock or low in quality. We’ve let [BRAND/STORE NAME] know that the items need to be restocked.
We have fully refunded your card and we’re sorry for the inconvenience caused. As a token of apology, please find a [AC-CUSTOMER SERVICE VALUE] coupon for your next order (with a minimum purchase of [AC-CUSTOMER SERVICE VALUE]).
Coupon Code: [Coupon Code Here]
Expiry Date: [Expiry Date Here]