I am hoping you can help. This week Oak Ridge has received several expense report that were submitted as manual pays in liquid office. This means they cannot be completed – because manual pays are only sent to disbursements.
Would you let your staff know they need to send expense reports as expense reports instead of manual pays? This is causing delays because instead of being completed (and pulled on the next payment run) they have to be sent to the problem queue, ‘submitted’ to disbursements, pulled from the disbursements queue, and then resent to me.