Handle processes through a range of systems – AS400 / GCRess / Outlook etc, and work with different offices / departments (Operations / Sourcing / Sales).
Provide internal customer service to other offices and ensure internal queries are dealt with efficiently.
Meet quality standards at all times.
Work within agreed response times and proactively highlight potential gaps and lapses.
Pass on feedback on ways to improve processes.
Attend various flex time shifts from first shift between 6.00 am. to 2.30 pm. to last shift between 3.30 pm to midnight.